A question comes in. The draft is already written. It reads, drafts and hands it to you.
The question lands in the list.
Questions from Trendyol and Hepsiburada come into one list with the product, the order and the time left, and anything waiting sits at the top.
AI writes the draft.
The product title, description, stock and price are read, and if the question is about an order, the order is read too. The draft appears under the question.
You approve, Pixa sends.
You edit the draft or approve it as it is; the reply goes to the marketplace from Pixa, the question closes and the record stays.
Answering in three steps. Connect the store, set the rule, approve.
Connect your store.
If your Trendyol and Hepsiburada stores are connected to Pixa, questions arrive on their own, with no extra setup.
Set the answering rule.
Which kinds of question go out straight away and which need approval; your saved replies become examples for the AI, so your brand voice is kept.
Approve it, or leave it to the flow.
You send an approved draft with one click; if the Answer Question step is switched on in Workflows the reply goes out from the flow, and every reply stays on record.
An unanswered question is a lost sale. You hit the deadline, keep your tone and keep the record.
The deadline is met.
Every question is listed with the time left, anything overdue is flagged separately, and your response time per platform shows in the report.
The tone holds.
The reply is written from the product record and your saved replies; if the answer isn’t in the data the AI doesn’t invent one, it sends the question for approval.
Every reply on record.
The question, the draft, who approved it and when it was sent sit on the question, and so does the answer score.
A question answered is a basket closed. Stock, sizes, delivery and product detail, straight away.
Stock and size.
“Do you have a size 42?” is answered from live stock; if there is none it says so, and the buyer doesn’t wait for nothing.
Shipping and orders.
For “where is my parcel?” the order number is matched, the order status is read and the reply is written from that.
Product detail.
Material, dimensions, warranty, compatibility: if the answer is in the product description the AI writes it, and if not it sends the question for approval.
Stop keeping buyers waiting.
Try it free for 14 days; we don’t ask for payment details.
Q&A runs inside the flow. Incoming question, draft, approval and send, under one rule.
A question sent to Trendyol or Hepsiburada lands in the Pixa list with its product and order, and the time left is shown at the start.
How it worksReplies written from your own systems.
The product record comes from your ERP, stock from your warehouse and the order from your channel; the AI writes the answer from that data.
All integrations →
Questions don’t wait, sales don’t slip. AI writes the draft, you approve it and Pixa sends it.
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Frequently asked
questions
Trendyol and Hepsiburada. If your store is connected to Pixa, questions land in the list with no extra setup.
You set the rule: the draft goes for approval and you send it, or if the Answer Question step is switched on in Workflows the reply goes out from the flow.
The product title, description, stock, price and image, and if the question is about an order, the order number and its status.
If the answer isn’t in the product data it writes no draft and sends the question for approval, suggesting one of your saved replies.
One credit per reply. You get 200 credits at setup; when credits run out no draft is written and the question waits in the list.
Every question shows the time left, and the 24-hour rule and your average response time are listed per platform in the report.
You can change the draft before sending; the sent reply, who approved it and the time stay on the question.
It is in early access and runs on AI credits; it opens with your plan and you get 200 credits at setup.